Terms & Conditions

Last updated: 9 January 2026

These Terms & Conditions explain how GlcierLite works and what you can expect when you engage us for joinery and glazing services.
They’re designed to keep things clear and fair and should be read together with any written quote or invoice we provide.

Nothing in these terms limits your rights under New Zealand consumer law.

Our Services

We provide joinery and glazing services for residential and commercial projects, which may include:

  • Supply and installation of aluminium joinery

  • Glazing and glass replacement

  • Related joinery and glazing work as outlined in your quote

Each job is based on the specific scope described in our written quote.

What’s Not Included (Unless Stated in Writing)

To avoid confusion, our services do not include the following unless clearly stated in the quote:

  • Council consent applications or inspections

  • Structural, electrical, plumbing, or general building work

  • Painting, plastering, tiling, cladding repairs, or redecoration

  • Removal or handling of asbestos or hazardous materials

  • Engineering or architectural design

  • Repairs to pre-existing or hidden defects in the building

If additional work is required, this will be treated as a variation.

Quotes & Pricing

  • Quotes are based on the information available at the time and are valid for the stated period

  • GST will be noted on our quotes and invoices. Unless stated otherwise, pricing shown is exclusive of GST. The quote or invoice is the source of truth for pricing.

  • Quotes may change if:

    • Site conditions differ from what was reasonably expected

    • Measurements or specifications change

    • Products or materials become unavailable

We’ll always discuss any changes with you before proceeding.

Variations & Changes

If you request changes or unforeseen issues arise during the job:

  • Additional costs or time may apply

  • Variations will be explained and agreed before work continues, where reasonably possible

Timeframes & Delays

We aim to meet agreed timeframes, however delays can occur due to:

  • Manufacturing or supplier lead times

  • Weather conditions

  • Site access or readiness

  • Third-party or council-related delays

We are not responsible for delays outside our reasonable control.

Payments

  • A deposit may be required before ordering or fabrication begins

  • Payment terms are stated on our invoice

  • Late payments may delay completion, warranty support, or future work

Where permitted by law, ownership of supplied goods remains with us until payment is made in full.

Site Access & Customer Responsibilities

To help the job run smoothly, you agree to:

  • Provide safe and reasonable access to the site

  • Clear the work area of personal belongings

  • Ensure power is available if required and agreed

We’re not responsible for damage caused by unsafe site conditions or undisclosed issues.

Warranties & Guarantees

  • All work is carried out with reasonable care and skill in line with the Consumer Guarantees Act 1993

  • Manufacturer warranties apply to products supplied

  • Warranty does not cover:

    • Normal wear and tear

    • Damage caused by misuse, impact, or lack of maintenance

    • Work altered by others after completion

Please let us know as soon as possible if you notice any issues.

Liability

To the extent allowed by law:

  • We are not liable for indirect or consequential loss

  • Our liability is limited to the value of the services provided

Nothing in these terms limits your rights under New Zealand consumer law.

Privacy

We collect personal information only for business purposes such as quoting, invoicing, and communication.
All personal information is handled in accordance with the Privacy Act 2020.

Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Important Note

For some residential projects, a separate written contract may be required by law.
These Terms & Conditions are intended as general website guidance and do not replace formal contracts where required.

* All work is carried out in accordance with our website Terms & Conditions and New Zealand consumer law.